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Privacy Policy

1. Identification

1.2. TWT is the holder of the following accounts on social media:

1.3. The person accessing this website (hereinafter referred to as "the User") declares that they have reacinhed the minimum legal age to give consent in relation to information society services.

1.4. By accessing this website, the User expressly accepts all the clauses of its legal notice, this privacy policy, and its cookie policy, as well as all the specific conditions set for the use of certain services. In case of non-acceptance of any of these clauses, the User must refrain from accessing this website.

2. Personal Data Processing as a Controller

2.1. Below, additional information is provided about the various processing activities carried out by TWT as a data controller.

Processing of Data Related to Phone Calls
Who is responsible for processing your data? TWT (further information in point 1.1).
For what purpose do we process your personal data? We process the information you provide us, or authorize access, in order to manage your purchase of tickets (right of access and complementary services) to the tours offered on this Website purchase of tickets and send you communications related to our services through calls, emails, WhatsApp messages, or SMS.
How long do we retain your data? Personal data is retained for as long as necessary to manage what is indicated in your phone call or for the minimum time required to comply with legal obligations.
What is the legal basis for processing your data? The legal basis for processing your data is the consent you freely provided.
To whom will we disclose your data? We do not transfer data to third parties, except with prior authorization, legal obligation, or when strictly necessary to achieve the purpose.
What are your rights when you provide us with your data? You have the right to lodge a complaint with a supervisory authority, withdraw your consent, access, rectify, erase and port your data, restrict and object to its processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in point 5).
What data must you provide obligatorily? You are not obliged to provide any data to contact us via phone calls.

Social Media

3.1. By accessing TWT's accounts on social media, the User accepts the processing of their personal data by these platforms in accordance with their privacy policies:

4. Guarantee

4.1. The User guarantees that the information provided is true, accurate, complete, and up-to-date, and is responsible for any direct or indirect damage or harm that may result from the breach of this obligation.

4.2. In the event that the provided data belongs to a third party, the User guarantees that they have informed that third party and obtained their authorization to disclose their personal data to TWT.

5. Rights

5.1. The User's rights as a data subject include:

5.2. The User can exercise their rights with respect to TWT by sending a written request to dpo@thewalkertours.com.

Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected: